What should users do if cross border DuitNow QR payment is unsuccessful?

Check your transaction history, and if status is ‘pending’, kindly wait up to 24 hours for the transaction to be processed. The payment amount will be reversed if unsuccessful. If the amount is not refunded, kindly fill this form and our support team will be in touch within 3 working days.

https://tngd.my/careline-webform

Please submit the required information in the form:

• Dispute amount;
• Transaction ID or transaction date/time; and
• Screenshot of the transaction (if any)