Eythan Goh
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Recent activity by Eythan Goh-
What does this mean to Touch ‘n Go eWallet user?
You may use the “Pay” and/ or “Scan” function on your eWallet when making payment at selected merchants in selected countries.
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Which country has enabled Touch ‘n Go eWallet Cross Border Payment service? And how do I know which merchants are available for cross border payment or accepts Touch ‘n Go eWallet?
The participating countries are as below: No. Country Payment Services Provider Others 1 Singapore Yes 2 Thailand Yes 3 Indonesia N.A. 4 China Yes N.A. 5 Japan Yes N.A. 6 Sou...
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How do I make payments with the Touch ‘n Go eWallet overseas?
Using ‘Pay’ function: Step 1: Launch Touch ‘n Go eWallet Step 2: Tap on the ‘Pay’ icon and swipe up to pay abroad with Alipay+ Step 3: Select the desired country to perform payment Step 4: Prese...
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Is this only open to Malaysian users who travel abroad? How about other nationalities who want to use Touch ‘n Go eWallet in other countries?
This service is open for any Touch ‘n Go eWallet user with its verification (KYC) process completed. Singapore and China residents will not be able to perform cross border payments within their own...
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What are the requirements a user must meet to use the service?
The user will need to be a verified user (eKYC) prior to using the service. It is best to perform this before they begin the trip. To do this, they are required to key in their MyKad number or pass...
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Is there any transaction limit on cross-border transactions?
Yes, the existing Monthly Transaction Limit and Annual Transaction Limit according to your eWallet tiering still applies. Click here to learn more about eWallet tiering.
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Can I use Quick Payment when I am overseas?
Yes, Quick Payment feature is available for cross border payment.
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What is the currency exchange rate for payment transactions done overseas?
Users can check the exchange rate: 1. From “Pay” OR 2. From “Scan” after scanning the QR
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What if I want a cross border refund?
Please contact / make a visit to the merchant to request for refund. Any request for refund shall be subject to the merchant’s refund policy and any terms and conditions imposed on such refund.
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Does cross border payments happen in real-time?
Yes, payment will be deducted from the user’s eWallet in real-time.