Eythan Goh

Using ‘Pay’ function: Step 1: Launch Touch ‘n Go eWallet Step 2: Tap on the ‘Pay’ icon and swipe up to pay abroad with Alipay+ Step 3: Select the desired country to perform payment Step 4: Prese...

This service is open for any Touch ‘n Go eWallet user with its verification (KYC) process completed. Singapore and China residents will not be able to perform cross border payments within their own...

The user will need to be a verified user (eKYC) prior to using the service. It is best to perform this before they begin the trip. To do this, they are required to key in their MyKad number or pass...

Yes, the existing Monthly Transaction Limit and Annual Transaction Limit according to your eWallet tiering still applies. Click here to learn more about eWallet tiering.

Yes, Quick Payment feature is available for cross border payment.

Users can check the exchange rate:   1. From “Pay” OR 2. From “Scan” after scanning the QR  

Please contact / make a visit to the merchant to request for refund. Any request for refund shall be subject to the merchant’s refund policy and any terms and conditions imposed on such refund.

Yes, payment will be deducted from the user’s eWallet in real-time.

1. Please check that your app is the latest version at the Apple App Store or Google Play Store or Huawei AppGallery. 2. Please check that the app is allowed to use the camera function on your phone.

Check your transaction history, and if status is ‘pending’, kindly wait up to 24 hours for the transaction to be processed. The payment amount will be reversed if unsuccessful. If the amount is not...